FAQ
Getting Started
MOBILE
- How do I bet on my iOS device?
- Why does my device need to see WiFi/GPS/GSM Networks?
- On which mobile devices will I be able to access Ontario's regulated internet gaming sites?
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located?
- If I'm in Ontario on an Android phone, and haven't been accurately located within the province, is there anything else I can do to correct the error?
- I have a rooted/jailbroken mobile device. Can I still play? See all 13 articles
REGISTRATION
MY ACCOUNT
- ★ Why did I need to enter a code to log in to my account?
- ★ How do I file a complaint?
- What statements are available and how can I access them?
- What is strong authentication and how can I enable it?
- I've forgotten my screen name or password, what can I do?
- How may I disable or enable login notifications? See all 12 articles
GEOLOCATION
- How do I access my account on my iOS device?
- My browser isn't automatically downloading the geolocation plugin. What can I do?
- Will I pass geolocation with an older version of gaming software/app?
- Why is my account/number blacklisted?
- What is the difference between a public and private WiFi connection? And how could it affect my ability to be located?
- What happens if I leave Ontario in the middle of a session? See all 31 articles
DEPOSITS
- ★ My bank is requiring a phone number to deposit. What should I enter there?
- What deposit methods are available?
- How do I remove a saved payment account?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
- My deposit was declined but I still see a pending charge. What's going on?
- Why did I receive a cash advance charge for my credit card deposit? See all 7 articles
SPORTS BETTING
BONUSES
WITHDRAWALS
TECHNICAL CONCERNS
- I'm not receiving emails from BetRivers?
- What browser is recommended for the best experience?
- How do I add you to my Safe Senders list (Yahoo Mail)?
- How do I add you to my Safe Senders list (Microsoft Outlook)?
- How do I add you to my Safe Senders list (Thunderbird)?
- How do I add you to my Safe Senders list (Hotmail)? See all 9 articles
RESPONSIBLE GAMING
- What limits are available and how do I set them on my account?
- What is a cooldown and how can I enable it?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- How do I view my gaming limits history?
- How do I know what limits have been set on my account?
- Do I have a gambling problem?