How do I file a complaint?

You may contact us at any time you have a dispute, question, or require some sort of assistance. To provide the best service possible, all correspondence (chats, calls, emails, texts, etc.) are recorded and documented. This is for you, should you need it, as well as our quality assurance team, which monitors all correspondences to ensure you are getting the customer service you deserve!

You may reach out to us any time at You must notify player support within three days of your issue arising. Please provide enough context and documentation so that we can fully investigate the issue you're having, which we're always happy to do! We may at times contact you for additional information regarding your player dispute.

Our goal is always to resolve your player dispute as soon as humanly possible. If you are not satisfied with the service we provided, our management will strive to intervene to resolve your issue to the best of our ability. If you are still not satisfied with the result of our investigation and resolution after 90 days, you may request and receive your case file from us, and escalate your complaint to iGO. To request your case file, and to officially file an unresolved complaint, please email us at

We reserve the right to provide a copy of your case file and any supplementary documentation to the regulator.

Live Chat Support E-mail support Phone: (855) 744-0152

You are welcome to register from any province in Canada, but must be 19+ years old and physically located in Ontario to wager. If you or someone you know has a gambling problem, contact ConnexOntarioor call 1-866-531-2600. Rush Street Interactive Canada, ULC is licensed in the province of Ontario by the Alcohol and Gaming Commission of Ontario to provide Internet Gaming & Internet Sports Betting services.