Why didn’t my active bonus convert after I made a wager?

There are two reasons why this would not happen.

  • The wager was not eligible due to the odds requirement
    • Keep in mind that to meet the playthrough on an active bonus the odds to have to be -200 or greater. Anything -201 or further in the favourite direction will not use bonus money, instead it will use your cash balance.
  • The wager has not yet settled
    • The wager must be settled as a win or a loss before it meets the playthrough requirement. This includes all games on a parlay bet as well. For example, I would not want to place a parlay bet on the Superbowl with an active bonus because the bonus would not convert until the Superbowl was over!
Live Chat Support E-mail support Phone: (855) 744-0152

You are welcome to register from any province in Canada, but must be 19+ years old and physically located in Ontario to wager. If you or someone you know has a gambling problem, contact ConnexOntarioor call 1-866-531-2600. Rush Street Interactive Canada, ULC is licensed in the province of Ontario by the Alcohol and Gaming Commission of Ontario to provide Internet Gaming & Internet Sports Betting services.