Getting Started
MOBILE
- How do I bet on my iOS device?
- Why does my device need to see WiFi/GPS/GSM Networks?
- On which mobile devices will I be able to access Ontario's regulated internet gaming sites?
- If I'm accessing an internet gaming site from a mobile phone, will there be any issues with being accurately located?
- If I'm in Ontario on an Android phone, and haven't been accurately located within the province, is there anything else I can do to correct the error?
- I have a rooted/jailbroken mobile device. Can I still play?
REGISTRATION
- ★ How do I download the app on my Android device?
- Password Safety
- How old do I have to be to play your online casino games?
- How can I sign up and start playing?
- Does it cost any money to create or maintain an account?
- Do you verify my identity?
MY ACCOUNT
- ★ Why did I need to enter a code to log in to my account?
- ★ How do I file a complaint?
- What statements are available and how can I access them?
- What is strong authentication and how can I enable it?
- I've forgotten my screen name or password, what can I do?
- How may I disable or enable login notifications?
GEOLOCATION
- How do I access my account on my iOS device?
- My browser isn't automatically downloading the geolocation plugin. What can I do?
- Will I pass geolocation with an older version of gaming software/app?
- Why is my account/number blacklisted?
- What is the difference between a public and private WiFi connection? And how could it affect my ability to be located?
- What happens if I leave Ontario in the middle of a session?
DEPOSITS
- ★ My bank is requiring a phone number to deposit. What should I enter there?
- What deposit methods are available?
- How do I remove a saved payment account?
- My deposit hasn't appeared on my statement yet or appeared several days late. Why is this?
- My deposit was declined but I still see a pending charge. What's going on?
- Why did I receive a cash advance charge for my credit card deposit?
SPORTS BETTING
- Wagering on Golf
- What happens if the odds change while I'm placing a bet?
- What is a Buy Out?
- SportsBetting Quickstart Guide
- How do I make a Teaser+ bet?
- Can I use the bonus money on any sports wager I want?
BONUSES
- ★ Promo Code "CASINO250" First Time Deposit Wagering Requirements
- I forgot to enter a bonus code! What can I do?
- What does 1x mean?
- Loyalty Point Decay
- Loyalty Program
- How does the Bonus Bank work?
WITHDRAWALS
TECHNICAL CONCERNS
- I'm not receiving emails from BetRivers?
- What browser is recommended for the best experience?
- How do I add you to my Safe Senders list (Yahoo Mail)?
- How do I add you to my Safe Senders list (Microsoft Outlook)?
- How do I add you to my Safe Senders list (Thunderbird)?
- How do I add you to my Safe Senders list (Hotmail)?
RESPONSIBLE GAMING
- What limits are available and how do I set them on my account?
- What is a cooldown and how can I enable it?
- I would like to remove or change the limits I’ve already set. Am I able to do so?
- How do I view my gaming limits history?
- How do I know what limits have been set on my account?
- Do I have a gambling problem?